Phone: (561) 299-0405 Email:
Administrative and Operational Domain
Core Principle: Operate with integrity
NARR 1.2 1. Are guided by a mission and vision Level I Level II Level III Level IV
.01 A written mission statement that corresponds with NARR’s core
  .02 A vision statement that corresponds with NARR’s core
principles as stated in this document
NARR 1.05 & 1.03 1. Adheres to legal and ethical codes Level I Level II Level III Level IV
  .01 An affidavit that attests to complying with non-discriminatory
state and federal requirements.
  .02 Marketing materials, claims and advertising that are
honest and substantiated as opposed to:
    a. False or misleading statements or unfounded
claims or exaggerations;
    a. False or misleading statements or unfounded
claims or exaggerations;
   b. Testimonials that do not really reflect the real
opinion of the involved individual;
   c. Price claims that are misleading;
   d. Therapeutic strategies for which licensure and/or
counseling certifications are required but not
applicable at the site.
   e. Misleading representation of outcomes
  .03 Prior to the initial acceptance of any funds, the operator must
inform applicants of all fees and charges for which they will be,
or could potentially be, responsible. This information needs to be
in writing and signed by the applicant.
  .04 The operator must maintain accurate and complete records of all
resident charges, payments and deposits. A resident must be
provided with a statement of his/her personal charge and
payment history upon request.
  .05 The operator must disclose refund policies to applicants in
advance of acceptance into the home, and before accepting any
applicant fees.
  .06 Staff must never become involved in residents’ personal
financial affairs, including lending or borrowing money, or other
transactions involving property or services, except that the operator may make agreements with residents with respect to payment of fees.
  .07 Policy and procedure that ensures refunds consistent with the

terms of a resident agreement are provided within 10 business days, and preferably upon departure from the home.

NARR 2.1 03. Are financially honest and forthright Level I Level II Level III Level IV
  .01 Identifying the type of accounting system used and its capability to
fully document all resident financial transaction, such as fees, payments and deposits
NARR 2.1

.02 Policy and procedure for disclosing to potential residents their
financial obligations, including costs for which they might become liable, such as forfeiture of any deposits and fees as a result of prematurely leaving the home


.03 Policies about the timing of and requirements for the return of deposits, if financial deposits are required

NARR 1.1

.04 The ability to produce clear statements of a resident’s financial

dealings with the operator (although it’s not a requirement that statements be automatically produced)


.05 Policies and procedures that ensure the follow conditions are met, if the residence provider or a staff member employs, contractors or enters into a paid work agreement with residents:
     a. Paid work arrangements are completely voluntary. Residents do not suffer consequences for declining work. Residents who accept paid work are not treated more favorably than residents who do not.
     b. Paid work for the operator or staff does not impair participating residents’ progress towards their recovery goals.
     c. The paid work is treated the same as any other employment situation.
     d. Wages are commensurate with marketplace value, and at least minimum wage. The arrangements are viewed by the majority of the residents as fair.
     e. Paid work does not confer special privileges on residents doing the work. Work relationships do not negatively affect the recovery environment or morale of the home. Unsatisfactory work relationships are terminated without recriminations that can impair recovery.

  4. Collect data for continuous quality improvement Level I Level II Level III Level IV
NARR 4.2 .01 Procedures that collect resident’s demographic information
NARR 1.9

.02 Procedures that collect, evaluate and report accurate process and

outcomes data for continuous quality improvement

  5. Operate with prudence Level I Level II Level III Level IV
NARR 1.1 .01 Legal business entity documentation e.g. incorporation, LLC documents or business license    
NARR 1.4 .02 Documentation that the owner/operator has current liability coverage and other insurance appropriate to their level of support
NARR 1.10 .03 Written permission from the owner of record to operate a recovery residence on the property    
NARR 1.11 .03 Policies and procedures that ensure that background checks are conducted on all staff, including volunteers that have direct and regular interaction with residents   ® ®

Core Principle: Uphold resident rights
NARR 4.02 6. Communicate rights and requirements before agreements are


Level I Level II Level III Level IV
4.2 .01 A process that ensures residents receive an orientation on

agreements, policies and procedures prior to committing to terms.

4.02 .02 Written resident’s rights and requirements (e.g. House Rules and
grievance process) posted in common areas
4.2 .03 Written resident agreement that includes:
     a. Services provided
     b. Recovery plan including a move-in (i.e. goals and objectives) and move-out (i.e. contingency) plan
     c. Financial terms
  .04 Resident documents that fully disclose policies regarding possessions (personal property) left in a home.
  7. Promote self and peer advocacy Level I Level II Level III Level IV
NARR 1.15 .01 Grievance policy and procedures, including the right to take

unresolved grievances to the operator’s oversight organization

NARR 1.6 .02 Policy and procedure for identifying the responsible person(s) in
charge to all residents
  8. Support housing choice Level I Level II Level III Level IV
NARR 4.1 .01 Applicant screening policies and procedures provide current
residents a voice in the acceptance of new members.
New .02 Policies and procedures that promote resident-driven length of stay
New .03 Policies and procedures that defend residents’ fair housing rights
  9. Protect privacy Level I Level II Level III Level IV
NARR 1.14 (4.4) .01 Policies and procedures that keep resident’s records secure, with

access limited to authorized staff only

NARR 1.13 (4.3) .02 Policies and procedures that comply with applicable confidentiality

Are recovery-oriented
SM 4.0 10. View recovery as a person-driven, holistic and lifelong process Level I Level II Level III Level IV
  .01 Documenting that residents participate in the development of their

recovery plan including an exit plan and/or lifelong plan

  .02 Documenting that the operator cultivates alumni participation
New 11. Are culturally responsive and competent Level I Level II Level III Level IV
  .01 Policies and procedures that identify the priority population, which

at a minimum includes persons in recovery from substance use but
may also include other demographic criterion.

  .02 A staffing or leadership plan that reflects the priority population’s
  .03 Documented cultural responsiveness and competence trainings that
are relevant to the priority population.

Core Principle: Are peer staffed and governed
SM 5.0 12. Involve peers in governance in meaningful ways Level I Level II Level III Level IV
  .01 Some rules made by the residents that the residents (not the staff)
  .02 A resident council or process is in place that ensures resident’s
voices can be heard
  .03 The resident council has a voice in the governance of the home
  13. Use peer staff and leaders in meaningful ways Level I Level II Level III Level IV
SM 2.10 .01 Residents’ responsibilities increase with their length of stay or
progress in their recovery.
NARR 1.7a, 1.12 (4.1) 02 Staffing or leadership plan that formally includes a peer component
NARR 1.7a .03 Written job description and/or contracts for peer staff and leaders    
SM 3.0 14. Maintain resident and staff leadership based on recovery
Level I Level II Level III Level IV
#12 .01 A home staffing or leadership plan that includes current residents
and where possible, former residents that model recovery
  .02 Leader and/or staff job descriptions and selections are based in part
on modeling recovery principles
SM 2.0 15. Create and sustain an atmosphere of recovery support Level I Level II Level III Level IV
  .01 Integrated recovery support in the daily activity schedule
  .02 The schedule includes formal and informal opportunities for staff and resident interaction in support of recovery
16. Ensure staff are trained or credentialed appropriate to their level Level I Level II Level III Level IV
  .01 Written staffing or workforce development plan   ®
  .02 Certification and verification policies and procedures    
  17. Provide supportive staff supervision Level I Level II Level III Level IV
.01 Policies and procedures for supervision of staff ® ®
NARR .02 Ongoing skills development, oversight and support policies and
NARR procedures appropriate to staff roles and level of support
® ®

Recovery Support Domain
Core Principle: Promote health
  18. Encourage residents to own their recovery Level I Level II Level III Level IV
NARR .01 4.05 .01 Policies and procedures that encourage each resident to develop
and participate in their own personalized recovery plan
(Person-driven recovery)
SM 2.11 .02 Policies and procedures that encourage residents to make their own outside appointments  >      
  19. Inform and encourage residents to participate in a range of
community-based supports
Level I Level II Level III Level IV
SM .01 Staff that are knowledgeable about local community-based


NARR 4.06 4.08 .02 Resource directories or similar resources are readily available to
  20. Offer recovery support in informal social settings Level I Level II Level III Level IV
.01 Staffing plan that corresponds to the delivery of this service
SM .02 Traditions, policies or procedures that foster mutually supportive
and recovery-oriented relationships between residents and/or staff through peer-based interactions
NARR 4.? .21. Offers recovery support services in formal settings Level I Level II Level III Level IV
.01 Weekly schedule of recovery support services recognized by the
respective NARR Affiliate organization
4.14 .02 Weekly schedule of recovery-oriented presentations, group

exercises, and activities

  .03 Staffing plan that corresponds to the delivery of this service    
NARR 4.10 SM 4.0 #23 22. Offering life skills development services in a formal setting Applied to Levels Level I Level II Level III Level IV
  .01 Weekly schedule of formal life skills development services or classes    
  .02 Staffing plan that corresponds to the delivery of this service    
4.12 23. Offer clinical services in accordance with State law Level I Level II Level III Level IV
  01 Weekly schedule of clinical services available to residents across all phases, if multiple phases are used      
  .02 Staffing plan that corresponds to the delivery of this service      

Core Principle: Provide a home
  24. Provide a physically and emotionally safe, secure and respectful environment Level I Level II Level III Level IV
narr 4.01 .02 Policies and procedures, such as applicant screenings, that establish
the home’s priority population and cultivate physically and
emotionally safe environments for discussing the
needs, feelings and sustaining recovery-supportive connections.
new .03 Policies that promote resident determined lengths of stay that
support health and safety of the household/community
® ®
NARR 1.8 1.8 25. Provide an alcohol and illicit drug-free environment Level I Level II Level III Level IV
1.16 (4.6)



.01 Written and enforced policies and procedures that address:
    a. Alcohol and/or other prohibited drug-seeking or use;
    b. Possession of hazardous and other prohibited items and
associated searches;
    c. Drug-screening and or toxicology protocols; and
     d. Prescription and non-prescription medication usage and
storage consistent with the Level of Support and relevant
state law
NARR 1.08 26. Are cultivated through structure and accountability Level I Level II Level III Level IV
NARR 1.16 (4.6) .01 Written resident rights, requirements, agreements, social

covenants and/or “House Rules”

New .02 Requirements and protocols for peer leadership and/or mentoring
policies that foster individual and community accountability

Core Principle: Inspire purpose
New 27. Promote meaningful daily activities Level I Level II Level III Level IV
  .01 A weekly schedule of the typical resident’s activities ® ®
  .02 Are residents encouraged to (at least one of the following):
    a. Work, going to school, or volunteer outside of the residence
community (Level 1, 2 and some 3s)
    b. Participate in mutual aid or caregiving (All Levels)
    c. Participate in social, physical or creative activities (All
    d. Attend daily or weekly programming (All Levels)
  .03 Person-driven recovery planning & peer governance

Core Principle: Cultivate community
Fair housing 28. Creating a “functionally equivalent family” within the household Level I Level II Level III Level IV
SM 1.00, 2.00 .01 Are residents involved in food preparation?
  .02 Do residents have control over who they live with?
  .03 Do residents help maintain and clean the home e.g. chores?
  .04 Do residents share in household expenses?
  .05 Family or house meetings at least once a week?
  .06 Do residents have access to the common areas of the home?
NARR 4.3 SM 4.0 #23 4.3 29. Foster ethical, peer-based mutually supportive relationships

between residents and/or staff

Level I Level II Level III Level IV
SM .01 Policies and procedures that encourage residents to engage one
another in informal activities and conversation?
SM .02 Policies and procedures that encourage staff to engage residents in
informal activities and conversations?
4.3 4.3 .03 Policies and procedures that coordinate community gatherings,

recreational events and/or other social activities amongst residents and/or staff?

30. Connect residents to the local (greater) recovery community Level I Level II Level III Level IV
  .01 Residents are informed of or linked to mutual aid, recovery community centers, recovery ministries recovery-focused leisure activities and recovery advocacy opportunities;
  .02 Mutual aid meetings are hosted on site and there are typically attendees from the greater recovery community
  .03 The recovery residence helps participants find a recovery mentor or mutual aid sponsor if they are having difficulty finding one  
  .04 Participants are encouraged to find a recovery mentor or mutual aid sponsor before leaving the recovery residence
  .05 Residents are formally linked with the community such as job search, education, family services, health and/or housing programs  
  .06 Residents engage in community relations and interactions to promote kinship with other recovery communities and goodwill for recovery services  
  .07 Sober social events are regularly scheduled (each participant can attend at least one).  

Property and Architecture Domain
Core Principle: Promote recovery
  31. Create a home-like environment Level I Level II Level III Level IV
SM 1.0 ..01 Furnishing are typical of those found in single family homes or

apartments as opposed to institutional settings

SM 1.0 .02 Entrances and exits that are home-like (vs institutional or clinical)
S5.06 .03 50+ sq ft per bed per sleeping room
5.07 .04 One sink, toilet and shower per six residents
5.2 .05 Each resident has personal item storage
5.2 .06 Each resident has food storage space
5.8 .07 Laundry services are accessible to all residents
5.11 .08 Working appliances
5.12 .09 A staffing plan that provides for addressing repairs and maintenance
in a timely fashion
NARR 4.08 32. Promote community Level I Level II Level III Level IV

SM 1.0 #3

.01 Community room (space) large enough to reasonably accommodate

community living and meetings.

5.12 .02 A comfortable group area, a living room or sofas, for participants to
informally socialize
5.12 .03 A kitchen and dining area(s) that encourages residents to share
meals together
5.12 .04 Entertainment or recreational areas and/or furnishings that
promote social engagement
NRR 5.11 .05 .05 Furniture that is in good condition

Core Principle: Promote health and safety
NARR 1.2 33. Promote home safety Level I Level II Level III Level IV
5.1 .01 Affidavit from the owner or operator attesting that the residence
meets nondiscriminatory local health and safety codes OR document from government agency or credentialed inspector attesting to the property meeting health and safety standards
® ®
5.4 5.3 5.9 .02 Signed and dated safety self assessment checklist which includes
    a. Functioning smoke detectors in the sleeping rooms
    b. Functioning carbon monoxide detectors, if there are gas
    c. Functioning fire extinguishers in plain sight and/or clearly
marked locations
    d. Interior and exterior of the property is in a functional, safe
and clean condition and free of fire hazards
5.5 .03 Smoke-free living environment policy and/or designated smoking
area outside of the residence.
NARR 4.08 34. Have an emergency plan Level I Level II Level III Level IV
3.1 .01 Post emergency numbers, procedures and evacuation maps in

conspicuous locations

4.2 .02 Collect emergency contact information from residents and orient
them to emergency procedures

Good Neighbor Domains
Core Principle: Are good neighbors
5 35. Are compatible with the neighborhood Level I Level II Level III Level IV
If recovery residence is in a residential neighborhood, there are no

external indications that the property is anything other than a single
family household typical of its neighborhood
The property and its structures are consistently maintained

® ®
6.1 36. Are responsive to neighbor concerns Level I Level II Level III Level IV
  .01 Policies and procedures that provide neighbors with the responsible

person(s) contact information upon request

  .02 Policies and procedures that require the responsible person(s) to

respond to neighbor’s concerns even if it is not possible to resolve the issue

  .03 New resident orientation includes how residents and staff are to
greet and interact with neighbors and/or concerned parties


37. Have courtesy rules Level I Level II Level III Level IV
  .01 Policies that are responsive or preemptive to neighbor’s reasonable

complaints regarding
     a. Smoking
     b. Loitering
     c. Parking
     d. Noise
     e. Lewd or offensive language
     f. Cleanliness of public space around the property

  .02 Parking courtesy rules where street parking is scarce