Phone: (561) 299-0405 Email: info@farronline.org

6 Steps to Certified Membership

Posted by Whitney Lehman on Apr 6, 2013 12:02:00 PM

Application & Payment

step1Go to www.farronline.org and click “Apply to Become a Member” located in the center of our Home Page. The fee schedule is available here. When you are ready, select “Get Started” and select the Level that best describes your program by clicking on it. The application form will appear. Once you complete the application, click “Submit and proceed to payment form”. You can register and then make payment for the application and the inspection fees appropriate to your bed count.

Membership Application Review

step2The membership committee meets once a month on the 2nd Thursday to review all new membership applications. The committee may schedule a pre-inspection visit prior to proceeding forward with your application. An email is then sent to the primary contact requesting supporting documentation to establish your organization’s adherence to specific standards. FARR provides templates to assist in completing these requirements or you may elect to use your own. Please send soft copies of all supporting documents to info@farronline.org and a hard copy to PO Box 7463, Delray Beach, FL 33482.

Owner(s), Manager(s) and Staff Training

step3Once Membership has reviewed and approved all the supporting documentation submitted by your organization, you will be contacted by the Inspections Committee to schedule the owner and manager/staff trainings. These trainings are available online. Each owner, manager and all staff are required to register for and successfully complete the appropriate training prior to our scheduling the onsite inspection.

Onsite Inspection

step4FARR Inspections Committee will provide the primary contact with the same comprehensive checklist our volunteers are trained to use when conducting onsite inspections prior to scheduling the visit.  Please note that inspectors are not there to ‘take a tour’ of your facility. They must be provided unrestricted access to property, files, staff and residents. In addition to their review of property & operational standards, inspectors are tasked with confirmation that the admissions, fiscal, recovery support and good neighbor standards presented in your documents are, in fact, in practice throughout your organization.

Membership Certification

step5Some issues may surface during the onsite inspection that require your attention prior to certification. This is not uncommon and should not be viewed as a “failure to measure up”. The fact that we have travelled this far is proof your organization strives to deliver quality services to residents. We work together and rely upon one another for support, insight and encouragement. When those issues, if any, have been successfully addressed, the FARR Advisory Board welcomes your organization as a Certified Member. You will receive a welcome package that includes your Certificate, the Grievance Policy & Procedure along with the FARR Certified Member & NARR Logos to add to your website. We welcome and encourage Certified Members to participate at the committee level and attend scheduled FARR Events as listed on our Events Calendar.

Grievances & Annual Inspections

step6FARR Certification is trustworthy, in part, due to our requirement that every certified member add the Grievance Policy & Procedure to their website and that they embed a link from the FARR Certified Member Logo directly to farronline.org.  All stakeholders must know how to file a grievance, complaint or concern as it relates to FARR Standards. All such communications are received by our Ethics Committee and must be resolved to the satisfaction of the FARR Advisory Board in order to sustain FARR Certified Member status. All members are inspected annually and, should the need arise, as directed by the Ethics Committee.