There are many Recovery Residences in our state. Many provide safe, ethical, nurturing housing for the populations they serve. There are some, however; that do not. Our certification requires residences to demonstrate adherence to a rigorous set of standards. Compliance is affirmed through submission of extensive documentation, annual onsite inspections, participation in sponsored training and events and responsiveness to all reported concerns and/or grievances.
The Six Steps to Becoming a Certified Residence
Step 1: Application, Profile, and Payment
Go to www.farronline.org and click “Become a Certified Residence” located under the “Certifcation” navigation tab. The fee schedule, required documents checklist, and sample inspection report are available here in order to help you better prepare yourself. When you are ready, select “Apply Now.” You will first be asked to create a user registration and company profile. Please note your profile information will be available for public view on The FARR website. Click “Save and Continue”. From this point on you can login to “Members Only” portal to upload compliance documentation for review by FARR Staff and inspectors, update your company profile, as well as access available resources. Prior to scheduling the onsite inspection, inspectors must review all supporting documentation appropriate to your level of care. Samples and templates are available in the “Resource” section of our website. Payment must be received prior to assignment of your application to an inspector. For your convenience, online payment is accepted.
Step 2: Certified Residence Application Review
You application will be assigned to an inspector by FARR Certification Administration. Inspectors, at their sole discretion, may schedule a pre-inspection visit prior to proceeding forward with your application. Upon review of supporting documentation, inspectors may communicate with you via email in reference to recommendations regarding policy & procedure enhancements and/or items that may not yet comply with FARR Standards and/or our Code of Ethics. Once all documentation has been reviewed and approved by inspectors you will be contacted in order to schedule the onsite inspection. Background checks are performed on owners/officers. The FARR Board reserves the right to deny to certification based on ethical conflicts and/or standards non-compliance issues that we believe may place any resident’s well-being and/or recovery at risk. To learn more about FARR Standards, please visit http://farronline.org/standards/.
Step 3: Initial Onsite Inspection
FARR Inspectors provide your primary contact with a sample inspection report at the time they call to schedule the initial onsite visit. Please note that inspectors are not there to ‘take a tour’ of your facility. They must be provided unrestricted access to property, files, staff and residents. In addition to their review of property & operational standards, inspectors are tasked with confirmation that the admissions, fiscal, recovery support and good neighbor standards presented in your documentation are, in fact, in practice throughout your organization. It also important to remember that FARR Inspectors are not the “Recovery Residence Police”. Applicants for certification are presumed to be ethical service providers seeking to complete certification to nationally recognized standards proven to improve the delivery of quality support. FARR is dedicated to helping you achieve this goal. Our inspectors are trained to provide support and encouragement.
Step 4: Residence Certification
Some issues may surface during the onsite inspection that do require your attention prior to completion of the certification process. This is not uncommon and should not be viewed as a “failure to measure up”. The fact that we have traveled this far together is evidence that your organization strives to deliver quality service to your residents. Inspectors and FARR Administration will work with your staff to address any issues that arise and provide concrete recommendations as to how your organization might achieve compliance with the standards in question.
Step 5: Owner(s), Manager(s) and Staff Training
FARR is currently in development of educational and training content, which once completed, will be made available online to all owners, managers and staff of FAR Certified Residences. Completion of these trainings by owner/officers will be mandatory in order to maintain certification. There will be a nominal charge for registration for these trainings. When this content becomes available, the primary contact listed on your application will be notified and you will be provided ninety (90) days to register for and complete the online course(s).
Step 6: Grievance, Audit & Annual Inspections
FARR Certification is trustworthy, in part, due to our requirement that Certified Residences add the Grievance Policy & Procedure to their website and that you embed a link from the FARR Certified Residence Logo directly to farronline.org. All stakeholders must know how to file a grievance, complaint or concern as it relates to FARR Ethics and/or Standards. All such communications are processed by our Ethics & Standards Committee and must be resolved to the satisfaction of the FARR Board in order to sustain your status as a FARR Certified Residence. All residences are inspected annually and are subject to Audit inspections thorough the year on a random basis. Advanced notice of these audit inspections is prohibited. Upon submitting your application for certification, you volunteer to provide audit inspectors with unrestricted access to property, files, staff and residents in order to demonstrate compliance with FARR Ethics and Standards.